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A self-motivated, enthusiastic Primary Care Information Management and Technology independent consultant, with extensive experience in all aspects of primary care health informatics, and with a wide ranging network of contacts in healthcare computing at both local and National level. Able to use own initiative and work as part of a team and/or from home. Enjoys both strategic and operational management. Proven leadership skills and project management skills, including managing and motivating other staff to achieve organisational objectives. An effective communicator at all levels within an organisation. Good problem solving skills with a practical approach. Now working three days a week to leave time for National health informatics and volunteering commitments.
SPECIFIC INTERESTS, ACHIEVEMENTS AND EXPERIENCE
Primary care clinical systems, especially EMIS, Information Governance, IM&T DES, GPSoC, GP2GP, GP practice IT support, General Practice Management skills
Selected for the Mantis Advisory Panel to provide consultancy and advice, see http://www.Mantispr.co.uk
Three year contract managing the full implementation of EMIS Web and QUTE to the whole of an East London PCT. Achieved 100% sign up by the practices in 3 months. Achieved 100% go lives before the end of 2012.
Achieved between 9% – 66% improvement in banding scores in three months in the eight worst performing GP practices in a London primary care trust.
Oversaw the implementation of Qute (a unique practice based commissioning software tool displaying primary and secondary care data side by side on one screen) to the English primary care IT market whilst working for EMIS, the largest GP clinical system supplier.
Instigated and managed the creation of a protocol to transfer date electronically between GP practice, using CDs. This is an interim measure until all practice systems can share data across the National Spine, I worked with the largest clinical system supplier to develop this and patch it out to 58% of all GP practices in England, and sought to expand this to other systems. Still being used, as GP2GP not available to all practices yet.
Demonstrated the need, instigated and set up the managed services contract for all GP systems support across West Hertfordshire, and continue to performance manage this. This has ensured that all GP practices are now safely supported in their IT, instead of the previous ad hoc and amateur arrangements.
Achieved 100% sign up of GPs in my two PCTs to take part in the National Programme for IT electronic booking system. This achieved the Government target, earning the PCT £6k per practice,
Introduced an inventory and a three year rolling plan of replacement for GP hardware across two Primary Care Trusts. I was then able to proactively manage the replacement of kit and prevent failure as much as possible.
Project managed the sign up to the IM&T DES of all practices in West Hertfordshire, and arranged Caldicott Guardian training for representatives from all practices in Hertfordshire
Project managed the design and introduction of a Virtual Private Network solution between GP practices and their branches to run their clinical systems across the national N3 network. This has saved the cost of kilostream links and minimised the clinical risk of patient records not being available at the branch.
Performance managed the roll out of the new national infrastructure, N3, across all sites in two primary care trusts. With the infrastructure in place, the rest of the National Programme can follow, but it has been a challenge getting a satisfactory response out of the contractor.
Designed, built, and launched an extranet site for West Hertfordshire Hospitals Trust to enable GPs to view the full services the hospital was able to offer, and decide on the most appropriate referral.
Demonstrated the need for data quality improvement to 27 practices, achieved their agreement and installed the software and ran PRIMIS Miquest searches in 22 of these practices within 10 months, feeding back the results to them to achieve measurable improvement.
APPOINTMENTS AND QUALIFICATIONS
Elected Associate of the RCGP Faculty of Clinical Informatics March 2019
Past Chair of the BCS Primary Healthcare Specialist Group, with membership of BCS Health and the BMA/RCGPJoint GP IT Committee
Past Vice Chair BCS Health Executive,
Past Chair of the BCS Health Executive Members Committee
Council Member (past Director) UKCHIP (United Kingdom Council for Health Informatics Professions)
Past Member of organising board of the Faculty of Health Informatics
Fellow of the British Computer Society and Chartered IT Professional Status awarded 2008
UKCHIP Level 3 Registration
Master of Science degree in Health Informatics with the University of Southampton 2001
PRINCE 2 Practitioner Examination, August 2006
Postgraduate Professional Diploma in Management (Health Services) Open University 1996
European Computer Driving Licence 2003
HISTORY (newest first)
May 2019 to present – Organising the annual conference for Rennie Grove Hospice Care
2009 – 2012 Long term contract for Newham PCT
Managing the roll out of EMIS Web and QUTE software to the whole of Newham PCT
March – June 09 Worked as banding manager for Newham PCT
Working with the worst performing GP practices to develop and improve the service they give to patients and staff, using 29 indicators to measure performance. – similar to the Balanced Scorecard approach.
March 09 onwards Assessment of IM&T section of Equitable Access bid for Concordia
2008 – 2009 Short term contract as Mobilisation Manager for Clinicenta.
Responsibilities include – mobilising sexual health services for North London, working with PCTs, Terrence Higgins Trust, Clinicenta and NHS London.
2007 – 2008 Implementation Manager for EMIS, clinical system supplier to 55% of GP practices in the UK
Implementation of the practice based commissioning search and reporting tool, (Qute) and the new Web based enterprise system, undertaking research on marketing opportunities, raising the companies profile through my national contacts, and providing new business for the company through them.
1999 – 2007 IM&T Service Manager for West Hertfordshire PCT
(Initially Hertsmere, and then for St Albans and Harpenden PCT as well from 2000. Initially part time on top of full time practice management, but full time as from March 2003)
PCT Strategy on Information Management and Technology, Data Security, Data Quality Improvement and Electronic Patient Record Guidelines
Rolling out the National Programme for IT across two PCTs
Supporting GP’s Clinical Systems, hardware and software, maintenance and replacement.
·Supporting Community clinical systems and
Managing all PCT IT projects.
2002 – 2003 Primary Care Liaison Manager for
West Hertfordshire Hospitals Trust.
Introducing/improving communication between GP Practices, PCTs and the hospital staff
Designing and publishing an extranet website for local GPs and Primary Care Trusts
Re-designing a the patient transport ordering system
Producing and editing a primary care newsletter in electronic and published form
2001 – 2002 IT Support Office/PRIMIS Facilitator
for St Albans and Harpenden and Hertsmere PCTs
· IT Strategy/Support to two Primary Care Trusts
· Introduction of PRIMIS data quality improvemen to all practices across two PCTs
· Installation of necessary software onto the clinical systems
· Performing data extractions
2000 – 2001 Practice Manager at the
Maltings Surgery in St Albans and Harpenden PCT
All aspects of practice management, including clinical, personnel, estates, finances, and computer systems management
1993 – 2000 Deputy Practice Manager at the Red House Surgery in Radlett (14,000 patients)
Various National Programme for IT familiarisation coursesEMIS LV Clinical system training courses in all modules SystmOne Community Module trainingClinical Terms (Read Codes) Awareness SeminarPRIMIS Facilitator Training in all GP clinical systemsHertNet Research Training – Effective Literature SearchingRed Book for Practice Managers, Maximising Practice Income, Understanding Doctors AccountsHealth and Safety for Managers and Health and Safety OfficersDiversity Management
Westminster eForum Keynote Seminar: IT in the NHS. My speech was published and distributed to all interested ministers, parliamentarians, senior departmental officials, policy advisors and regulators.
Article in BJHC on how to follow on after the collapse of the NHS National Programme for IT
Dissertation: An Evaluation of the Use of CHDGP/PRIMIS as a tool to Improve Data Quality in Primary Care. Published on the EMIS National User Group Website 2001.
GP to GP on CD – article on the protocol I developed with the primary care clinical system suppliers, published in EMIS USER magazine
Various Annual Conference Reports published on the EMIS National User Group Website and in EMIS USER magazine.
Marital Status Married, four grown up children, seven grandchildren and owned by two tearaway Siamese cats.
Driving Licence Full clean licence
I believe in giving back for the many wonderful experiences in my life. This is what I do currently:
For several years I have served on the committee of the British Computer Society Primary Health Care Specialist Group, including at Chair for four years. You can find out more about the Group and its aims on the link above. I am a Chartered IT Fellow of the BCS
Starting out helping the Counsellors with their IT, I was then asked to project manage the implementation of the Information Governance Toolkit to Level 3 across all three sites. I was involved with Rennie Grove Hospice Care research, interviewing carers as part of a University of Nottingham examination to look at how the overnight service reduces hospital admissions. I also produce the monthly newsletter for the Education Department, and assist the IT support unit with data quality.