Roz Foad MSc MBCS CITP Dip Mgmt

15 Boissy Close, Colney Heath Lane

St Albans, Herts, AL4 0UE

Tel: +441727 862608   Mobile +447768 131826 Email


A self-motivated, enthusiastic Primary Care Information Management and Technology independent consultant, with extensive experience in all aspects of primary care health informatics.  A wide-ranging network of contacts in healthcare computing at both local and national level.  Experience of working on national IM&T policy with the British Computer Society and the NHS.  .Able to use own initiative and work as part of a team and/or from home. Enjoys both strategic and operational management.  Proven leadership skills and project management skills, including managing and motivating other staff to achieve organisational objectives. An effective communicator at all levels within an organisation. Good problem-solving skills with a practical approach. 

Specific interests and experience:  Primary care clinical systems, especially EMIS, IM&T DES, GPSoC, GP2GP, GP practice IT support, Information Governance, General Practice Management skills


  • Project managed the Implementation of the NHS Information Governance Toolkit across hospice sites in Hertfordshire and Buckinghamshire.
  • Selected for the Mantis Advisory Panel to provide consultancy and advice on National health care IT, see

Two year consultancy contract managing the full implementation of EMIS Web and QUTE to the whole of an East London PCT.  Achieved 100% sign up by the practices in 3 months. 64 out of 64 practices went live in October 2012, with the last one a few months later.

  • Achieved between 9% – 66% improvement in banding scores in three months in the eight worst performing GP practices in a London primary care trust.
  • Oversaw the national implementation of Qute (a unique practice based commissioning software tool displaying primary and secondary care data side by side on one screen) to the English primary care IT market whilst working for the largest GP clinical system supplier.
  • Instigated and managed the creation of a protocol to transfer data electronically between GP practice, using CDs.  This was an interim measure until all practice systems could share data across the National Spine.   I worked with the largest clinical system supplier to develop this and patch it out to 58% of all GP practices in England, and sought to expand this to other systems. 
  • Demonstrated the need, instigated and set up the managed services contract for all GP systems support across West Hertfordshire, and continued to performance manage this.  This has ensured that all GP practices are now safely supported in their IT, instead of the previous ad hoc and amateur arrangements.
  • Achieved 100% sign up of GPs in my two PCTs to take part in the National Programme for IT electronic booking system.  This achieved the Government target, earning the PCT £6k per practice,
  • Introduced an inventory and a three year rolling plan of replacement for GP hardware across two Primary Care Trusts.  I was then able to proactively manage the replacement of kit and prevent failure as much as possible.
  • Project managed the sign up to the IM&T DES of all practices in West Hertfordshire, and arranged Caldicott Guardian training for representatives from all practices in Hertfordshire
  • Project managed the design and introduction of a Virtual Private Network solution between GP practices and their branches to run their clinical systems across the national N3 network.  This has saved the cost of kilostream links and minimised the clinical risk of patient records not being available at the branch.
  • Performance managed the roll out of the new national infrastructure, N3, across all sites in two primary care trusts.  With the infrastructure in place, the rest of the National Programme could follow, but it was been a challenge getting a satisfactory response out of the contractor.
  • Designed, built, and launched an extranet site for West Hertfordshire Hospitals Trust to enable GPs to view the full services the hospital was able to offer, and decide on the most appropriate referral.
  • Demonstrated the need for data quality improvement to 27 practices, achieved their agreement and installed the software and ran PRIMIS Miquest searches in 22 of these practices within 10 months, feeding back the results to them to achieve measurable improvement.

Non-Remunerated National Health Informatics responsibilities

  • Events Manager (Past Chair) of the British Computer Society Primary Healthcare Specialist Group, with membership of BCS Health and the BMA/RCGP Joint GP IT Committee
  • Past Vice Chair BCS Health Forum Executive, Chair of the Members Committee
  • Director of UKCHIP (United Kiingdom Council for Health Informatics Professions


  • Associate of the Faculty of Clinical Informatics
  • British Computer Society Fellowship and BCS Chartered IT Professional Status awarded 2008
  • Master of Science degree in Health Informatics with the University of Southampton 2001
  • PRINCE 2 Practitioner Examination, August 2006
  • Postgraduate Professional Diploma in Management (Health Services) Open University 1996
  • European Computer Driving Licence 2003


February 2013 – Present          

Rennie Grove Hospice Care Initially weekly, now daily recording of Family Support Services data onto the InfoFlex Clinical System (Voluntary basis)

May 2019 to Feb 2020             

Conference Management for Rennie Grove Hospice Care (paid)

April 2013 to 2018                   

Rennie Grove Hospice Care – Consultancy Project Managing the implementation of the IG toolkit across hospice sites in Hertfordshire on a volunteer basis.  Then involved in research for them with the University of Northampton, editing and producing newsletter for the Education Department, helping improve data quality of clinical system

June 09 – end March 2012        

Consultancy Contract for Newham PCT

Managing the roll out of EMIS Web and QUTE software to the whole of Newham PCT

March – June 09                      

Consultancy role on banding for Newham PCT

Working with the worst performing GP practices to develop and improve the service they give to patients and staff, using 29 indicators to measure performance. – similar to the Balanced Scorecard approach.

March 09 onwards                    

Assessment of IM&T section of Equitable Access bid for Concordia

2008 – 2009                             

Short term consultancy contract as Mobilisation Manager for Clinicenta. 

Responsibilities included – mobilising sexual health services for North London, working with PCTs, Terrence Higgins Trust, Clinicenta and NHS London. 

2007 – 2008                           

Implementation Manager for EMIS, clinical system supplier to 55% of GP practices in the UK. Responsibilities included

Implementation of the practice based commissioning search and reporting tool, (Qute) and the new Web based enterprise system, undertaking research on marketing opportunities, raising the companies profile through my national contacts, and providing new business for the company through them.

1999 – 2007                             

IM&T Service Manager for West Hertfordshire PCT   (Initially Hertsmere, and then for St Albans and Harpenden PCT as well from 2000) Initially part time on top of full time practice management, but full time as from March 2003)

Responsibilities included

  • PCT Strategy on Information Management and Technology, Data Security, Data Quality Improvement and Electronic Patient Record Guidelines
  • Rolling out the National Programme for IT across two PCTs
  • Supporting GP’s Clinical Systems, hardware and software, maintenance and replacement.
  • Supporting Community clinical systems and
  • Managing all PCT IT projects.

2002 – 2003               

Primary Care Liaison Manager for West Hertfordshire Hospitals Trust.


  • Introducing/improving communication between GP Practices, PCTs and the hospital staff
  • Designing and publishing an extranet website for local GPs and Primary Care Trusts
  • Re-designing a the patient transport ordering system
  • Producing and editing a primary care newsletter in electronic and published form

2001 – 2002               

IT Support Office/PRIMIS Facilitator for St Albans and Harpenden and Hertsmere PCTs


  • IT Strategy/Support to two Primary Care Trusts
  • Introduction of PRIMIS data quality improvement scheme to all practices across two PCTs
  • Installation of necessary software onto the clinical systems
  • Performing data extractions

2000 – 2001   Practice Manager at the Maltings Surgery in St Albans and Harpenden PC Responsibilities

  • All aspects of practice management, including clinical, personnel, estates, finances, and computer systems management

1993 – 2000  

Deputy Practice Manager at the Red House Surgery in Radlett (14,000 patients)


  • Various National Programme for IT familiarisation courses
  • EMIS LV Clinical system training courses in all modules
  • SystmOne Community Module training
  • Clinical Terms (Read Codes) Awareness Seminar
  • PRIMIS Facilitator Training in all GP clinical systems
  • HertNet Research Training – Effective Literature Searching
  • Red Book for Practice Managers, Maximising Practice Income, Understanding Doctors Accounts
  • Health and Safety for Managers and Health and Safety Officers
  • Diversity Management


  1. Chartered Fellow Status Member of British Computer Society
  2. Associate of the Faculty of Clinical Informatics
  3. Member of the BCS Health Informatics Forum


Westminster eForum Keynote Seminar: IT in the NHS. My speech was published and distributed to all interested ministers, parliamentarians, senior departmental officials, policy advisors and regulators.  

Article in BJHC on how to follow on after the collapse of the NHS National Programme for IT

MSc Dissertation: An Evaluation of the Use of CHDGP/PRIMIS as a tool to Improve Data Quality in Primary Care.  Published on the EMIS National User Group Website 2001.

GP to GP on CD – article on the protocol I developed with the primary care clinical system suppliers, published in EMIS USER magazine, which was included in the RCGP IT Guidelines Version 4

Various Annual Conference Reports published on the EMIS National User Group Website and in EMIS USER magazine.


Marital Status         Married, four grown up children, eight grandchildren and two Siamese cats!

Driving Licence       Full clean licence